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Why Communication Service Providers Are Having To Embrace AI Apps



This is an emerging market where mobile network operators can differentiate their network services with value-added offerings. I believe that open innovation methodologies will enable service providers to engage their chosen technology partners that become part of evolving and expansive 5G ecosystems.




Why communication service providers are having to embrace AI apps



FCC rules require all wireless carriers and other providers of text messaging applications in the United States to deliver emergency texts to call centers that request them. If a call center requests text-to-911 service, text messaging providers must deliver the service in that area within six months.


If you attempt to send a text to 911 where the service is not yet available, FCC rules require all wireless carriers and other text messaging providers to send an automatic "bounce-back" message that will advise you to contact emergency services by another means, such as making a voice call or using telecommunications relay service. Bounce-back messages are intended to minimize your risk of mistakenly believing that a text to 911 has been transmitted to an emergency call center when it has not.


For these purposes, we combine data we collect from different contexts (for example, from your use of two Microsoft products). For example, Cortana may use information from your calendar to suggest action items in a heads-up email, and Microsoft Store uses information about the apps and services you use to make personalized app recommendations. However, we have built in technological and procedural safeguards designed to prevent certain data combinations where required by law. For example, where required by law, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address, or phone number.


You can choose whether you wish to receive promotional communications from Microsoft by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by signing in with your personal Microsoft account, and viewing your communication permissions where you can update contact information, manage Microsoft-wide contact preferences, opt out of email subscriptions, and choose whether to share your contact information with Microsoft partners. If you do not have a personal Microsoft account, you can manage your Microsoft email contact preferences by using this web form. These choices do not apply to mandatory service communications that are part of certain Microsoft products, programs, activities, or to surveys or other informational communications that have their own unsubscribe method.


For a list of the third parties that set cookies on our websites, including service providers acting on our behalf, please visit our third party cookie inventory. On some of our websites, a list of third parties is available directly on the site. The third parties on these sites may not be included in the list on our third party cookie inventory.


Once parental consent or authorization is granted, the child's account is treated much like any other account. The child can access communication services, like Outlook and Skype, and can freely communicate and share data with other users of all ages. Learn more about parental consent and Microsoft child accounts.


Xbox continues to provide new experiences in client apps that are connected to and backed by services such as Xbox network and cloud gaming. When signed in to an Xbox experience, we collect required data to help keep these experiences reliable, up to date, secure, and performing as expected.


We may use information about you to serve you with personalized advertising when you use Microsoft services. If you are logged in with your Microsoft account and have consented to allow Microsoft Edge to use your online activity for personalized advertising, you will see offers for products and services based on your online activity while using Microsoft Edge. To configure your privacy settings for Edge, go to Microsoft Edge > Settings > Privacy and Services. To configure your privacy and ad settings for your Microsoft account with respect to your online activity across browsers, including Microsoft Edge, or when visiting third-party websites or apps, go to your dashboard at privacy.microsoft.com.


Administrator Data. Administrator Data is the information provided to Microsoft during sign-up, purchase, or administration of Enterprise Online Services. We use Administrator Data to provide the Enterprise Online Services, complete transactions, service the account, detect and prevent fraud, and comply with our legal obligations. Administrator Data includes the name, address, phone number, and email address you provide, as well as aggregated usage data related to your account, such as the controls you select. Administrator Data also includes contact information of your colleagues and friends if you agree to provide it to Microsoft for the limited purpose of sending them an invitation to use the Enterprise Online Services; we contact those individuals with communications that include information about you, such as your name and profile photo.


Microsoft 365, previous versions called Office 365, is a collection of subscription productivity services and applications including Word, Excel, PowerPoint, and Outlook, among others. Office is the one-time purchase version of these applications available on PC or Mac. Both Microsoft 365 and Office are comprised of client software applications and connected online services (or web apps in the case of Microsoft 365 for the web) that span many platforms and have numerous interdependent experiences. For more details about Outlook, see the Outlook section of this privacy statement.


Various cloud-based Microsoft 365 services enable you to use your file content for designs and recommendations, collaborate with others within your documents, and provide you functionality from other Microsoft products, such as Bing and Cortana, and third-party connected products. If you work in an organization, your administrator may turn off or disable these connected services. You can access the privacy controls within your Microsoft 365 and Office apps. For more information, see Account Privacy Settings.


Office Roaming Service. The Office Roaming Service helps keep your settings, including your privacy settings, up to date across your devices running Microsoft 365 or Office apps. When you sign in to your apps with either your Microsoft account or an account issued by your organization, the service syncs some of your customized settings to Microsoft servers. For example, the service syncs a list of most recently used documents or the last location viewed within a document. When you sign in to another device with the same account, the Office Roaming Service downloads your settings from Microsoft servers and applies them to the additional device. When you sign out of your apps, the service removes your settings from your device. Any changes you make to your customized settings are sent to Microsoft servers.


You can access the privacy controls within your Microsoft 365 and Office client apps. These privacy settings allow you to configure your connected experiences. For example, you can choose to enable connected experiences that download online content, but not connected experiences that analyze content. Turning off connected experiences will also turn off additional experiences, such as document co-authoring and online file storage. But even if you use this privacy setting to turn off connected experiences, certain functionality will remain available, such as syncing your mailbox in Outlook, as well as essential services described below. These controls are not available when using Microsoft 365 for the web, since you will already be cloud-connected. For more information about accessing these controls, see Account Privacy Settings.


Third-party contacts. You can also choose to sync contacts from third-party providers. If you choose to unsync your third-party contacts on Teams, all third-party contacts are deleted from Teams. If you gave your consent to use those third-party contacts on other Microsoft apps and services, these contacts will still be available to those other Microsoft apps and services.


You can remove third-party contacts from all Microsoft apps and services by removing third-party accounts from Teams. Please note that removing a third-party account from Teams may impact your experiences on other Microsoft apps and services that also use that third-party account.


Teams calendar. You can also choose to sync your Teams calendar with calendars from third-party providers. You can stop syncing your Teams calendar anytime by removing a third-party account from Teams. If you have consented to use third-party data on other Microsoft apps and services, please note that removing this third-party account data in Teams may impact your experiences on other Microsoft apps and services.


Outlook applications. Outlook client applications are software you install on your device that permits you to manage email, calendar items, files, contacts, and other data from email, file storage, and other services, like Exchange Online or Outlook.com, or servers, like Microsoft Exchange. You can use multiple accounts from different providers, including third-party providers, with Outlook applications.


Emergency calling in the United States. If you enable location sharing for emergency calling, your location will be periodically collected to enable Microsoft to share your location with emergency calling service providers if you dial 911. Your location information is only shared if you enable location sharing for emergency calling and you initiate a 911 call.


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